Cognizant announces ServiceNow partnership to accelerate scalable, operationalized AI governance at enterprise scale

Cognizant and ServiceNow have continued to strengthen their strategic partnership to advance the adoption of AI-driven automation across industries. As part of this collaboration, Cognizant has been elevated to Global Elite status in the ServiceNow Partner Program, a recognition reserved for only six partners globally and reflecting highest levels of competency. This milestone underscores Cognizant’s commitment to delivering AI-powered solutions that address complex business challenges and drive value for clients.

The partnership focuses on scaling AI innovation through Cognizant’s dedicated ServiceNow Business Group, which is tasked with delivering AI-powered solutions across customer relationship management, AI agents, and digital workplace services. These offerings aim to eliminate operational silos, automate workflows, and enhance decision-making through predictive and generative intelligence. For example, Cognizant and ServiceNow have launched AI-powered dispute management solutions tailored for mid-market banks, leveraging automation to streamline processes and improve efficiency.

Cognizant’s strategic investments and industry-specific solutions, combined with ServiceNow’s intelligent platform, are expected to support a combined $1 billion business opportunity. The partnership also emphasizes the importance of foundational assessments in data, talent, and systems to ensure scalable and successful AI integration. As enterprises increasingly seek to operationalize AI at scale, the collaboration between Cognizant and ServiceNow is positioned to deliver transformative outcomes across multiple sectors.