Five stars, Zero trust
AI Summary1 min read
TL;DR
User reviews have shifted from authentic guidance to strategic business assets, making high ratings ubiquitous and diminishing their trustworthiness.
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InsiderOpinionNext Featured
Five stars used to mean something. People still read reviews before buying software. They just don’t trust them the way they used to. And no, this isn’t about fake reviews or obvious scams. Those are easy to spot. The real problem is more uncomfortable. The review economy didn’t collapse. It slowly drifted away from its original purpose. User reviews began as authentic buyer guidance, but they’ve morphed into strategic assets for businesses. Scroll through any app store or e-commerce site: everything is “top-rated” and lavished with praise. If every product gleams with a 4.8/5 rating, those stars start to lose…
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