Every SaaS company is building AI features right now
AI Summary1 min read
TL;DR
SaaS companies are rushing to add AI features, but this focus may not reduce customer churn and can divert resources from other critical areas.
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OpinionTech
Here’s what nobody at your company’s AI strategy meeting is talking about: your existing customers are churning at the same rate they were before you shipped a single AI feature. In some cases, faster. And the energy your team is spending on the AI roadmap is coming directly out of the budget, attention, and headcount […]
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