Zendesk acquires Forethought in its biggest deal in two decades
AI Summary1 min read
TL;DR
Zendesk has acquired Forethought, the 2018 Startup Battlefield winner, in its largest deal in 20 years, aiming to lead in AI-driven autonomous customer service.
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TechInsider
The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was four years from existing. The company’s pitch, that AI could handle customer service conversations autonomously, was considered ambitious to the point of eccentricity. On Wednesday, Zendesk […]
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