Jira’s latest update allows AI agents and humans to work side by side
TL;DR
Atlassian's new 'agents in Jira' update enables AI agents to be assigned and managed alongside human employees in the same dashboard, aiming to boost productivity without increasing chaos. This open beta feature provides visibility into AI work and helps coordinate tasks between humans and agents.
Key Takeaways
- •Jira's update allows assigning and tracking tasks for AI agents in the same dashboard as human employees.
- •The feature aims to enhance productivity by coordinating human and AI work, reducing potential chaos from automation.
- •It helps enterprises compare AI and human performance to optimize task deployment and ROI from AI investments.
- •This is part of Atlassian's broader strategy to integrate AI tools into existing software for improved workflows.
Enterprise software giant Atlassian is rolling out a new way for humans and AI agents to work together that it hopes will help teams produce “10x the work without 10x the chaos.”
Atlassian announced “agents in Jira” on Wednesday. This update gives users of the company’s project management software Jira the ability to assign and manage work for their digital agents from the same dashboard they use for their human employees.
Agents in Jira allows enterprises to assign tasks and tickets to AI agents, just as they would to people. It also tracks how the work is coming along, and sets deadlines, among other metrics. Users can now also loop in AI agents during the middle of an existing project too.
This feature is now available in open beta.
This update is meant to give users the same visibility into the work their agents are doing as their human employees, Tamar Yehoshua, Atlassian’s new chief product and AI officer, told TechCrunch.
“Atlassian has been in the business, for decades, of collaboration software helping people get work done,” Yehoshua said. “Now, you enter agents, and agents are now doing a lot of that work, and so you want to be able to coordinate between humans and agents.”
But Atlassian understands that just giving people more avenues to automate doesn’t necessarily mean less work, Yehoshua said. That’s why the key part of this update is that everything happens within the same dashboard, she said.
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“You’ve been hearing in the zeitgeist lately that all of these agents are creating more work for people, and in some ways, more chaos,” Yehoshua said. “What we’re really good at is putting order to that chaos.”
As enterprises continue to figure out how and where they can find a return on investment from investing in AI tools, this kind of view could prove beneficial. The ability to compare the work of agents versus humans on the same project could help enterprises figure out where to deploy agents to begin with and what tasks should remain human-led.
This announcement is just the first of many, Yehoshua said, as the company looks to increasingly add AI tools into its existing software products.
“The goal is to enable people to work more productively with AI and I think this is a step,” Yehoshua said. “It’s only the beginning of the journey. It’s a long journey, but this is a really important step of how to integrate AI into the workflows that you already have, which I’m really excited about.”