Binance customer service revealed a new scam tactic: users staged a fake "executive fraud" to pressure the platform.

On December 31st, as the year draws to a close, scams are on the rise. Binance customer service representative Sisi disclosed a new type of scam case today, reminding users to be vigilant and pay attention to their financial security. According to reports, a user complained to customer service that they had been scammed by a "Binance executive" who promised to help resolve their issues but then disappeared after receiving payment. Binance's investigation revealed numerous suspicious points in the case:

• The chat content was extremely rudimentary: the so-called Telegram chat with the "executive" consisted of only one page, and the other party did not verify any details, yet the user transferred money directly under the guise of "high trust".
• Abnormal transfer records: The "fraudulent address" initially provided by the user was actually the address from which the transfer was initiated, and it is highly likely to be the user's own wallet; the relevant transfer records also came from a certain escrow platform.
• Key chat logs are missing: The user claims that the chat logs have been deleted because the other party enabled privacy mode, and can only provide screenshots of "post-inquiry".
• Both real and fake executive accounts exist: After verification, the account questioned by the user is indeed a real Binance executive account. The executive himself was unaware of it, and the account was not stolen.

After thorough investigation, Binance confirmed that this was a self-directed scam targeting Binance and its users. The user fabricated chat and transfer records to create the illusion of "executive fraud," then used a real executive's account to create confusion, attempting to induce customer service to respond and exert pressure on the platform through public opinion.

Binance stated that due to various concerns, similar cases have rarely been disclosed publicly in the past, but this has, to some extent, encouraged illegal activities. The decision to go public this time is to remind users to guard against new types of fraud, and at the same time, to solemnly warn fraudsters and speculators: Binance will resolutely protect users' rights and interests, and will hold those who fabricate, deceive, or frame the platform accountable according to law, without any leniency.

Binance reiterates that it will not contact users through unofficial channels, nor will it ask users to transfer money or pay any fees to a designated address.